Topic

Technology

What is a behavioral health platform, and why a general EHR or CRM keeps falling short

Every generic tool almost fits a treatment center, then falls apart on the parts that are specifically behavioral health. There is a real regulatory and workflow reason for that, and it is worth understanding before you buy your next system.

Michael J. Wilson Jr., CIP, CFI · August 19, 2026

Technology

Everyone's selling you AI. What you actually need is software that's right every time.

The whole category is racing to rebrand as AI-native. But a probabilistic model in the wrong place, on a claim amount or a census count, turns an impressive demo into a document that contradicts itself. And the AI is unproven where it counts.

Michael J. Wilson Jr., CIP, CFI · August 16, 2026