Topic

Revenue Cycle

Software is a partnership. It should not cost a C-suite salary every year.

The software line item looks like an executive's salary, and it climbs every renewal as features you thought you bought get unbundled. A good partner grows with you. A lock-in just sends an invoice.

Michael J. Wilson Jr., CIP, CFI · August 30, 2026

Revenue Cycle

Billed, allowed, collected: the number nobody puts on your dashboard

Your dashboard says you billed $2 million. Nobody pays billed. The numbers that matter are what payers allowed, what you actually collected against it, and what is still expected, and when. Most systems show you the big, flattering figure and hide the three that run the business.

Michael J. Wilson Jr., CIP, CFI · July 23, 2026